Operational notes

Introduction

This document accompanies the Faculty Information System (FIS) Distributed Support Model for Interfolio. To optimize the Distributed Support approach, each academic area (i.e., college or University Libraries) will select a small group of people to be Interfolio Coordinators. Typical Interfolio Coordinators will have a deep level of expertise and experience handling their academic area’s APT processes and be responsible for overseeing faculty affairs for their academic area, such as associate deans of faculty affairs and their teams or similar. A list of Interfolio Coordinators will be provided on Ohio State’s Interfolio website, and can be included on TIU-specific webpages that provide APT guidance.

Interfolio Coordinators responsibilities

• Serve as first points of contact with the FIS team, to communicate about sensitive and urgent concerns
• Provide guidance about Interfolio and APT processes to their academic area’s faculty and staff
• Escalate questions as needed either to the Offices of Academic Affairs and Faculty Affairs or the FIS team, depending on context
• Attend Interfolio train-the-trainer sessions and provide training and related resources to their respective academic areas
• Co-manage staff and student Interfolio accounts, e.g., submitting account requests, assigning account roles, ongoing monitoring of all assigned roles and participation in related audits, and timely communications with the FIS team when specific staff or student account access is no longer needed
• Co-manage faculty and staff access to the Interfolio Team and its subchannels in Microsoft Teams, along with the Interfolio Staff OneNote notebook
• Ongoing engagement with the Interfolio Steering Group (ISG), either via active membership or by nominating faculty and staff from their respective academic areas for membership on the ISG

Communication paths